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香港、馬來西亞、新加坡配送購物須知｜Delivery Guidelines for Hong Kong, Malaysia & Singapore

海外配送服務｜International Shipping Service

目前海外配送服務地區：香港、新加坡、馬來西亞

Available Regions: Hong Kong, Singapore, Malaysia

海外不可寄送商品｜Items Not Eligible for Overseas Shipping

如：消毒鍋、Pixsee Play AI 智慧寶寶攝影機、其他帶電類產品
Such as: sterilizers, Pixsee Play AI Smart Baby Camera, and other electronic or battery-powered products.

下單後流程｜After Placing Your Order

小編將回報運費，如 7 天內未回覆是否可接受，訂單將自動取消。
Our staff will notify you of the shipping fee. If we do not receive your confirmation within 7 days, the order will be canceled automatically.

關稅與額外費用｜Customs Duties & Additional Fees

各國關稅標準不同，若寄達國家於領取包裹時收取關稅或偏遠地區費用，須由消費者自行負擔。
Import duty standards vary by country. Any duties or remote area surcharges must be paid by the customer.

若拒收包裹，相關費用及包裹被退回或銷毀的損失亦需由消費者負擔。
If the parcel is refused, all fees and losses from return or disposal will also be borne by the customer.

海外付款方式｜Payment Methods

VISA / JCB / Mastercard / 银联 (UnionPay)

配送時間｜Delivery Time

順豐物流平均配送時間約 4–10 個工作天（不含假日，依地區不同而異）。
SF Express delivery takes approximately 4–10 business days (excluding holidays; varies by destination).

配送進度查詢｜Track Your Order

可於會員後台系統查詢配送進度。
You may track your order in your member account dashboard.

寄送資料填寫注意事項｜Important Notes for Shipping Information

為確保順利清關，請務必確認以下資訊正確：
To ensure smooth customs clearance, please ensure the following information is correct:

購買人與收件人姓名
- 中文至少兩個字
- 英文不可含 Mr、Miss 等稱謂
聯絡電話
完整寄送地址
行政區域、郵遞區號 ZIP code
Email
若有其他資訊請填寫於備註欄

If any information is incorrect, please update it before 12:00 AM on the same day of purchase and notify us through your member account.
Late modifications will not be accepted, and any resulting costs will be borne by the customer.

Q&A 常見問題｜FAQ

Q1：商品寄出後能否變更地址？

After shipment, can I change the delivery address?
商品出貨後不可修改地址或收件資料。若無法投遞將退回並以 email 通知。
Once shipped, delivery information cannot be modified. Undeliverable parcels will be returned and you will be notified via email.

Q2：所有商品都能寄海外嗎？

Can all items be shipped overseas?
部分商品無法寄送，將於商品頁及購物車中註明。
Some items are not eligible for overseas shipping and will be indicated on the product page and in the cart.

Q3：海外訂單會開立發票嗎？

Will an invoice be issued for overseas orders?
包裹中會附上商品明細，但依台灣營業稅法海外訂單不開立統一發票。
A product list will be included, but official tax invoices will not be issued according to Taiwan tax regulations.

Q4：包裹無法投遞時怎麼處理？

What happens if the parcel cannot be delivered?
無法聯繫收件人時，包裹將退回，訂單取消，扣除來回運費後退款。
If we cannot contact the customer, the parcel will be returned. The order will be canceled and refunded after deducting round-trip shipping fees.